colten care

Health Experts Give Thumbs-Up To Care Home Provider

Community health professionals have given a South coast care home company top marks in a survey designed to identify areas of best practice and scope for improvement.

Respondents to the Colten Care poll included GPs, nurses, first responders, mental health teams and other medical specialists.

Altogether, 171 responses were received from external clinical experts who work closely with the family-owned provider’s 20 homes in Hampshire, Dorset, Wiltshire and West Sussex.

Twelve questions were asked to gather perceptions of Colten Care’s professional skills, care of residents and how welcome and looked after visitors feel at the homes.

Ninety-nine per cent of respondents felt the residents they know receive a high standard of care, while 98% said residents were treated with respect and dignity.

Among other findings, 99% of respondents said the in-home nurses had a good level of clinical knowledge, up from 96% in a similar survey two years ago.

All but one respondent said they would personally recommend the home they deal with to others compared to 87% who said they would happily recommend in 2015.

Four homes received full marks for every question. These were the Dorset homes Canford Chase in Poole, Newstone House in Sturminster Newton and Fernhill in Longham, along with Kingfishers in New Milton, Hampshire, which has recently gained an Outstanding rating from industry regulator the Care Quality Commission.

The number of responses to this year’s survey was 25% up from the previous one with Braemar Lodge in Salisbury recording the highest response rate for an individual home. Answers were given on written feedback forms available in homes’ receptions.

Asked what one thing they could change about the home, some respondents cited more parking. This has prompted an immediate review of priorities to help free up more space for visitors at busy times.

Elaine Farrer, Colten Care Operations Director, said: “The feedback from our professional peers sits alongside our annual resident survey to help us evolve and improve our services and ensure we consistently deliver the highest standards of care.”

Alan Hale, a volunteer with life support training charity Heartstart Weymouth, won a £500 prize draw offered to respondents and has used the money to buy a training defibrillator.

Alan, who runs courses in emergency first response at a variety of venues including Abbey View in Sherborne, said: “I always find the atmosphere extremely welcoming when I come in. The residents are well cared for and the staff team are friendly and approachable.

“I’m also impressed that Colten Care has a very inclusive approach to training. We’ve had participants from many different work areas, not just clinical roles.

“One team member at Abbey View was off duty recently and helped a lady choking on a piece of food in a restaurant using advice I shared on emergency response.

“It’s really gratifying to know that the knowledge and skills covered on the courses has been put into operation and worked.”