New Government-Backed Care Home Complaints Guide Launched

The Chartered Trading Standards Institute (CTSI) announces the launch of a new complaints guidebook for the UK care homes industry.

In 2018, the Competition and Markets Authority (CMA) Care Homes Market Study, found that once entering into care, it is incredibly stressful for residents and their representatives to organise a move to a different care facility. The CMA also found that many residents and their representatives found it difficult to make complaints directly to care homes, and perceived the complaints processes to be unclear, complicated and confusing.

In response to this, CTSI, in collaboration with the Department for Business, Energy and Industrial Strategy (BEIS), produced a new guide for registered managers and care home owners. Written by industry experts, the guidebook, entitled Care Home Complaints, is a clear and informative guide that assists care home operators in understanding consumer law and implementing a complaints process.

Please watch video  https://twitter.com/CTSI_UK/status/1228331792886894592 and on YouTube here – https://www.youtube.com/watch?v=szt92UaEe9c

 

QCS

 

 

 

 

 

 

Fusion

 

 

 

 

 

Sign up for all the latest news from The Carer!

Sign up to receive the latest issues, along with highlights of the latest sector news and more from The Carer, delivered directly to your inbox twice a week!