The Chartered Trading Standards Institute (CTSI) announces the launch of a new complaints guidebook for the UK care homes industry.
In 2018, the Competition and Markets Authority (CMA) Care Homes Market Study, found that once entering into care, it is incredibly stressful for residents and their representatives to organise a move to a different care facility. The CMA also found that many residents and their representatives found it difficult to make complaints directly to care homes, and perceived the complaints processes to be unclear, complicated and confusing.
In response to this, CTSI, in collaboration with the Department for Business, Energy and Industrial Strategy (BEIS), produced a new guide for registered managers and care home owners. Written by industry experts, the guidebook, entitled Care Home Complaints, is a clear and informative guide that assists care home operators in understanding consumer law and implementing a complaints process.
Please watch video https://twitter.com/CTSI_UK/status/1228331792886894592 and on YouTube here – https://www.youtube.com/watch?v=szt92UaEe9c