The Manor House Nursing and Residential Home Chatburn in the Ribble Valley, Lancashire have retained Gold status at their Investors In People inspection.
The Manor House was the first Nursing and Residential home in the Country to receive Gold status in 2009. In doing so, they joined an elite group of only 1% of businesses in the UK to have achieved this highest I.I.P. accolade.
The home first received the standard I.I.P. award fifteen years ago, and through continuous improvement over the years, successfully qualified for Gold status 6 years ago.
Proprietors Janet & Chris Harrison together with their managers Cath Mellin, Judith Barnes and Shelagh Kearsley are very proud of the Manor House team. Over 25% of staff members have worked there for over 10 years and 8 have been there over 20 years. In fact, between them, they can boast nearly 650 years of care experience, which equates to about 7 years experience for each team member.
Following the inspection, the Manor House was awarded a score comfortably retaining Gold. The report praised the team for being caring, compassionate and willing to ‘go the extra mile’.
It also recognised the high quality of leadership and good example which ‘cascaded down’ from the management team.
Where staff were interviewed by the inspector, they talked of feeling valued, appreciated and of enjoying job satisfaction from delivering a high standard of care to their clients, relatives and friends.
This is of course reflected in happy clients who are able to lead as fulfilling a life as possible thanks to the experience and encouragement of the team. As the report said: “The Home showed an excellent example of continuously providing the highest level of care whilst striving for continuous improvement”.