Darlington Care Home Recognises Staff’s Long Service

A celebration has been held to recognise two staff, who have notched up 40 years’ service between them, at Wilton House care home in Darlington.

Fiona Proctor, who is head housekeeper, and Tracy Jaques, who is a kitchen assistant, have both worked at the home, which is in Wilton Close, for two decades.

A celebration buffet was attended by colleagues and residents at which Fiona and Tracy were presented with gifts and flowers.

Steve Massey, operations manager at Popular Care, which owns the 35-bed home, said: “We wanted to recognise, not only the long service of Fiona and Tracy, who are fantastic members of the Wilton House team, but also what staff do all year round to support and care for our residents.

“Wilton House is a very special place – it has a caring, dedicated and very settled staff team and there is a beautiful, homely atmosphere, which is enjoyed by residents, visitors and colleagues alike.”

Tracy said: “I like working at Wilton House because I enjoy seeing the smiles on everybody’s faces. I class both residents and staff as my work family.”

Fiona said: “I like my job – there is great interaction with both the staff and residents. Also, there is a nice atmosphere when you come into work on a morning.”

Steve added: “It is hard at the best of times in social care to keep the same staff, but Wilton House has a great track record of retaining staff and ensuring residents are familiar with the people who are looking after them.

“Fiona and Tracy epitomise Wilton House’s commitment to delivering a personalised care plan for each resident that encompasses their emotional and physical needs and wellbeing as well as their goals, personalities and interests.”