Brunelcare Wins Key Contract To Provide Support To Older People In The Community

Brunelcare, a Bristol-based charity supporting older people in the Southwest, has been successfully awarded the contract for “Help When You Need It: Older People in the Community”.

The contract forms part of Bristol City Council’s Adult Social Care provision and enables Brunelcare to support people over the age of 55 within the community.

Help When You Need It (HWYNI) is a free and confidential service designed to support adults aged 55 and over, both within the Brunelcare network and across the wider community.

The project aims to promote independence and wellbeing, reduce social isolation, help with debts, financial struggles and benefits, and strengthen community connections for older people. Thanks to dedicated funding, Brunelcare can provide a skilled team who work closely with individuals to achieve this.

Support is offered through a short-term programme, typically lasting up to three months, beginning with a tailored plan created after a referral. Referrals can be made by individuals, family members, or professionals.

This flexible service allows people to return for additional support when needed and plays a vital role in the community. By reducing demand on health and social care services and making support more accessible, HWYNI delivers lasting impact for both individuals and public services.

Jane, a Brunelcare resident and recipient of HWYNI support, shared her experience:
“Thanks to the Help When You Need It team, I’ve been able to stay independent without having to rely so much on family and friends. The team are fantastic; they support me with everything from monetary advice to helping with letters. They’re always just a phone call away, and their support means I can truly relax and feel content while living at Brunelcare.”

Janice Clements, Brunelcare’s HWYNI Manager, commented:
“I’m proud to be leading the HWYNI project alongside Sue Northall, and we are both truly inspired to hear how it’s helping people like Jane thrive while living with us. It’s a meaningful and important initiative, and I’m absolutely delighted that we’ve secured the funding to continue making a real difference in people’s lives.