MHA, an award-winning charity which provides care, accommodation and support services for older people throughout Britain, has received glowing reviews from residents across its care homes in a recent survey conducted by Your Care Rating.
Now in its fifth year, the Your Care Rating survey is the country’s largest and most authoritative survey of care home residents. The nationwide survey gives residents a voice, putting their care at the heart of understanding more about how well care homes perform. Over 18,000 residents in 914 care homes across the UK took part.
Care homes are given an overall score out of 1000 based on residents’ feedback across four broad themes; Staff and Care, Home Comforts, Choice and Having a Say, and Quality of Life. On average MHA care homes scored 881 for Staff and Care, and 934 for Quality of Life.
Carol Artis, Director of Care Homes at MHA said: “Our high scores in the above areas reflect the person-centred care we nurture at MHA. We’re passionate about getting it right for our all residents, always respecting that care homes are homes first and foremost – we strive to make our residents feel as happy, comfortable and at-home as we possibly can.
“We’re delighted to have made some fantastic improvements this year and scored well across the board. We’re constantly working to better our offering and we’re committed to taking part in this survey every year and receiving feedback from our residents for this reason.”
All of this year’s results for every care home surveyed are displayed on the Your Care Rating website (www.yourcarerating.org). The website also shows how homes that took part in the survey last year performed. All of this helps families who are choosing a care home for a loved one by giving them vital information on what the residents actually think of each home and the standard of care.
The survey was compiled by leading research company Ipsos MORI with input from the care home operators taking part, plus the National Care Forum and Care England. This means the survey is the most authoritative of its type, and is also the country’s largest, capturing more views of residents than any other.