Residents, Family Members And Friends Praise Local Care Home In National Survey

Residents at Marnel Lodge care home in Basingstoke, Hampshire are celebrating after it performed strongly in a nationwide survey of care home residents and their family members and friends. The results, launched today, show Marnel Lodge was given an Overall Performance Rating (OPR) score of 996 out of 1,000 by residents, an improvement of 62 points from last year, and 868 by their family members and friends, an improvement of 60 on last year.

The nationwide survey gives residents and their families and friends a voice, putting their care at the heart of understanding more about how well care homes perform. Over 16,700 residents in 820 care homes across the UK responded to the Residents’ survey, which achieved a 41% response rate. Meanwhile, 48 per cent of relatives and friends of residents living at 686 homes responded to the Family and Friends’ survey.

Each care home achieved an Overall Performance Rating and four statistically derived ‘theme’ scores (‘Staff and Care’, ‘Home Comforts’, ‘Choice and Having a Say’, and ‘Quality of Life’) based on residents’ responses to all questions in the survey. Care homes participating in the Family and Friends’ survey achieved a separate Overall Performance Rating and four theme scores (mirroring those of the Residents’ survey).

Marnel Lodge achieved scores of 1,000 for ‘Choice and Having a Say’, 999 for ‘Staff and Care’ and 999 ‘Quality of Life’, meaning the residents of Marnel Lodge highly rate the standard of care they receive for ‘Choice and Having a Say’, ‘Staff and Care’ and ‘Quality of Life’. Their friends and families rated the standard of care for ‘Quality of Life’ and ‘Choice and Having a Say’ with scores of 918 and 876 respectively.


Scott Lindfield, General Manager at Marnel Lodge care home said: “It’s great that not just our residents, but their families and friends value the care they receive at Marnel Lodge. Most of our scores across the four themes are really positive, which shows that life for our residents is happy and fulfilling and is recognised by their loved ones. While we’re really pleased with our scores, we obviously want to get even better and the survey helps us do that by giving us direct resident and friends and family feedback. Families can also see at a glance which care homes are committed to raising standards and being transparent as they take part in the survey. Every care home resident, and their family and friends, should be able to speak up about their care and this is what the Your Care Rating survey does – it gives them a voice.”

The survey was compiled by leading research company Ipsos MORI with input from the care home operators taking part, plus the National Care Forum and Care England. This means the survey is the most authoritative of its type, and is also the country’s largest, capturing more views of residents than any other.













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