Newcross Healthcare in Gloucestershire has achieved an overall Good rating for its at-home complex care service from the Care Quality Commission (CQC).
The care quality watchdog cited the Newcross’ complex care teams’ caring approach, comprehensive care plans and good levels of safety as key contributing factors in its rating of the service.
Newcross launched its acute complex care service in Gloucestershire earlier this year to meet the growing demand in the region. The dedicated, 24-hour, clinically-backed service facilitates care for people of all ages with complex needs in their own homes.
The complex care service includes learning disability support, home ventilation management, palliative care, spinal injury and head injury rehabilitation. Care plans are tailored to the individual’s specific requirements and delivered by highly trained clinical teams around the clock.
Commenting on the complex care service’s Good rating by the CQC, Geri Bawden, Registered Nurse and Complex Care Manager for Newcross Healthcare in Gloucestershire said:
”Our service is about meeting the specific and often complicated care needs of the individual.
“Our care treatment plans are delivered by specialist carers, backed by a clinical governance team to ensure that we are always providing sound treatment and the best care.
“To the individuals we care for, our complex care service allows them to be treated in the comfort of their own homes, negating early admittance into a care home or long stays in hospital.”
Mandy Hamilton, Head of Operations, Complex Care at Newcross Healthcare, added:
“Complex care is the heart of Newcross and the Gloucester team have really demonstrated their ability to really make a difference, working alongside the families we support. As our complex care business grows, we are excited to enable our service users to live the life that they choose and manage their condition in the best way.”