Hallmark Care Home Receives Wales’s Highest Score In National Residents’ Survey

Team members, residents and relatives at Hallmark care home, Greenhill Manor in Merthyr, are celebrating after the home received the highest score for Wales in a nationwide survey of care home residents.

Now in its fourth year, the Your Care Rating survey is the country’s largest and most authoritative survey of care home residents. The nationwide survey gives residents a voice, and is an insight into how well care homes perform. Over 20,000 residents in 963 care homes across the UK took part in the 2015 survey. In Wales, over 774 residents in 29 care homes aired their views.

The results, released last week, show the specialist dementia, nursing and young physically disabled care home was given an overall performance rating (OPR) score of 96.1%. This compares favourably to the Wales average of 89%.

Over 100% of residents surveyed also said that they were happy with the care and support they receive, that team members understood them as an individual and that they treated them with kindness, dignity and respect.

Mark McCole, general manager at Greenhill Manor said: “We are delighted that Greenhill Manor was ranked the highest in Wales. Our scores across all four themes are really positive, which show that the people who matter most, our residents are very happy with the care they receive.

“My team and I are strongly committed to the home and foster an atmosphere of care and support, which enables our residents to live full, interesting, independent and active lives.”

Douglas Quinn, chairman of Your Care Rating said: “The care home sector often receives a negative perception in the UK, but our latest findings paint a broadly positive state of UK care homes.

“Our annual survey gives those who are in the best position to judge the standard of care, the residents, a chance to air their views.”