A health and social care company is celebrating after its two nursing homes were recognised at the annual Care Home Awards 2023 for receiving first class feedback from residents and their loved ones.
Comments received about the two nursing homes included one from a stepdaughter who praised the “caring, knowledgeable and compassionate” care that her stepfather received in the last few months of his life.
Cygnet Health Care, a leading provider of services for mental health, learning disabilities and autism, runs two nursing homes; Tabley House in Knutsford, Cheshire, and Tupwood Gate in Caterham, Surrey. They support individuals looking for residential, nursing and dementia care and offer post-operative intermediate care, dementia specialist care and respite care, as well as palliative and end-of-life support.
The annual Care Home Awards 2023 recognises the Top 20 Care Home Groups in the UK based on reviews from service users and their family and friends on carehome.co.uk – the TripAdvisor of the care industry.
Cygnet Health Care gained recognition in the Small Care Home Groups category, which is for companies with between two and nine older person’s care homes within their portfolio.
Karen Lynskey, Manager of Tabley House, thanked everyone who had left a positive review of the service as it makes “such a difference” to the staff. She added: “It is always nice to be recognised for the amazing work the staff at Tabley do. The staff always strive for excellence to give our residents the very best and to provide the quality of care that we pride ourselves on. This award is a reflection of this.”
Paula Deadman, Manager of Tupwood Gate, said: “The best awards you can receive are when they are based on feedback from the residents and relatives that we care for. I am so proud of the staff here that always go the extra mile to provide love, care and support to all of our residents.
“It is fabulous for the team at Tupwood Gate to receive this recognition for their dedication, compassion and hard work.”
Dr Tony Romero, CEO of Cygnet Health Care, said he was very proud of the accolade. He added: “I’m delighted that the quality of care in our nursing homes have received this recognition, demonstrating how highly-regarded they are in their respective communities.
“What makes it so special is that it is awarded based on feedback from our service users themselves and their loved ones. There is no greater endorsement of the high quality service we deliver. I am very grateful for the commitment of staff which ensures we consistently gain outstanding outcomes for individuals in our care.
“We always strive to provide residents and loved ones with the highest standards of care and the team work diligently to ensure we achieve this. Putting our residents first is at the heart of what we do and is the bedrock of our organisation.”