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CQC Ratings Strengthen Colten Care’s ‘Provider Of Choice’ Goal

All 19 of the established care homes built and run by South Coast operator Colten Care have been officially rated ‘Good’ by the care industry regulator the Care Quality Commission (CQC).

This rare 100% record is based on rigorous CQC inspections and comes just weeks after customer feedback prompted a number one ranking for the family-owned company on the UK’s leading independent care home review site, Carehome.co.uk.

Fernhill, a dedicated dementia care home in Longham, Dorset, became the latest Colten Care home to be rated by CQC following an inspection in January 2017.

Colten Care Chief Executive Mark Aitchison said: “Our goal is to be the South Coast care home provider of choice and we believe we are very much delivering on that objective.

“Our CQC ratings are especially pleasing given that all our homes are registered for both residential and nursing care.

“To put this 100% achievement in context, across all the care homes registered in the UK to deliver nursing care, less than 66% have been rated ‘Good’ by the CQC.

“While many operators have shied away from nursing care as too expensive or difficult, at Colten we have embraced it.

“We offer our residents peace of mind as their needs change. As well as benefiting from a great residential experience, they know we have an experienced team on hand in our homes to meet their changing needs and deliver individual high-quality care.”

Colten Care’s 20th home, Wellington Grange in Chichester, Sussex, opened in spring 2016 and is expected to receive its first CQC inspection and rating later this year.

At the end of 2016, customer feedback on the review site Carehome.co.uk led to Colten Care being rated as the best in the UK among operators with more than five care homes.

The site calculates scores for homes across Britain from both the number of reviews they receive and an average of the quality assessments people give ranging from ‘excellent’ to ‘very poor’. Reviewers can only be residents, relatives, friends or other home visitors. An average of the review scores for each home serves to produce an overall ‘group score’ for their operator. Colten Care’s group score is 9.7 out of ten.

Mark said: “We are extremely proud of our CQC and Carehome.co.uk achievements. They set us apart from many operators and reflect the fact that we work together on a one-team approach with every member of staff focused on putting the residents first.”

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