Heatherington House, Haydock House and Parvale House all specialise in supporting adults with Prader-Willi Syndrome (PWS), learning disabilities and/or additional complex needs. PWS is a genetic condition that means people with the condition will have an insistent desire for food which has the potential to result in life threatening obesity. Consensus who operate all three homes are delighted that three of its PWS services received overall ‘Outstanding’ ratings following their latest CQC inspections. Leaders at Consensus have paid tribute to colleagues for their exemplary contributions in achieving their ratings.
The CQC inspection focuses on five key areas and examines whether the service is safe, effective, caring, responsive and well-led.
Heatherington House achieved the highest possible rating of Outstanding Overall with all five key lines of enquiry each being rated outstanding in their own right. Inspectors described their approach to supporting people with PWS as revolutionary.
The reports were extremely positive and highlighted that, without exception, there was a person-centred approach to everything the services offer and how they are run. People’s choices are placed at the forefront of the services and people are encouraged to be involved and have a say about matters that could have an impact upon them.
Carers were praised for the overwhelming compassion and great kindness with which they treated the people they support, always encouraging and supporting people to develop their independence and achieve their goals. The reports recognised that people are empowered and encouraged to decide who they would like to share their home with, this included new potential support team members and individuals considering living at the services.
The reports also highlighted that people consistently commented on the positive impact the services have made on their lives and how these have changed for the better and noted that the services showed fantastic flexibility when responding to people’s needs.
Margaret Elliott, Service Manager of Heatherington House said upon learning Heatherington House had been awarded an Outstanding rating in all five Kloe’s said, “It’s all down to the hard work, passion and commitment of the entire team, the people we support and the support of our wider operational and management team across Consensus. Our values are quite definitely what drive us and inspire the way we work and inspire success.
“It’s still sinking in at the moment but obviously I am absolutely delighted and so proud of my team and the people we support, as without them none of this would have been possible. Also, I would just like to say a huge thank you to my colleague, Emma Painter, who’s now moved into a leadership role in another of our PWS homes, as she was part of that team and has shared my passion and determination over the past four years and I know she will be delighted that we have finally achieved what we have worked so hard for.”
Eddie Morgan, Managing Director, Consensus said;
“I am delighted and very proud of the terrific achievement of our teams at Heatherington, Haydock and Parvale House. Each ‘Outstanding’ rating from CQC is the result of a great deal of hard work and commitment by Margaret, Michelle, Eve and so many others within the team. Everybody at Consensus is particularly pleased that CQC commended the teams for embedding our values evidenced by the empathy, passion & enthusiasm our teams demonstrated in supporting people achieve their aspirations and support needs– we believe this is an essential part of what we do.”
“As Margaret, Michelle and Eve say it is important we celebrate this outcome but that we do not become complacent in this or any of our other services across the UK.”
Rob Assall-Marsden, CQC’s Head of Inspection for Adult Social Care in the central region, said:
“Our inspection team was really impressed by the level of care and support offered to people at Haydock House, Parvale House and Heatherington House in Kettering. All of this meant people received a high standard of care, which is why these services have all been rated Outstanding.”