The Manor Cottage Care Home, Frenchay, Bristol, has been rated OUTSTANDING! Kew Care Group, the second home within the group to be rated outstanding.
The tightly knit family run operation which prides itself on high level service and dedicated person-centred care so Cleeve Lodge, in Downend, Bristol, rated Outstanding in 2019 and now The Manor Cottage shares this accolade.
Other homes within the group Green Willow in West Sussex and Westbourne in Gloucester are both Good rated services the group are aiming to continue working and share best practice and aim to join their sister homes in achieve the top rating. Regular Manager Away Days, team work with Residents and an open and transparent learning culture mean that this little group can provide a very special service.
Director at Kew Care Group Josie Dalli said : “We are delighted that the hard work, enthusiasm and kindness of the whole staff team at The Manor Cottage, is now being recognised with it’s Outstanding rating making it among the top 3.7% of all homes. Our residents made a video to celebrate and this adds to their regular vlog on life in a care home – all available on our Facebook page. As our residents said in their video ‘We are Outstanding – but we knew that already”!