Two-Decade Care Veteran Receives Special Recognition After Glowing Resident Testimonials

Suzanne Durrant, Wellbeing Coordinator at HC-One’s Highclere Care Home in Milton Keynes, Buckinghamshire, has received a prestigious Kindness in Care Award from Healthwatch following their recent inspection of the home on March 19.

The recognition came after residents shared overwhelmingly positive feedback about Suzanne’s dedication to enriching their lives through meaningful activities.

During the inspection, residents were effusive in their praise for Suzanne and the extraordinary lengths she goes to in supporting them that inspectors insisted she be formally recognised for her outstanding contribution to resident care.

This special acknowledgement highlights the powerful impact of compassionate, person-centred support in improving the quality of life for care home residents.

Suzanne, who has worked at Highclere for over 20 years, was deeply moved by the recognition from inspectors. She expressed:“Family means everything to me. That’s why I work in a nursing home—these residents are my family, and they mean everything.”