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The Shelley is Outstanding Once Again

IMG_8776-(11)The Shelley, Worthing’s only “OUTSTANDING” care home has once again been awarded “OUTSTANDING” by the CQC (Care Quality Commission).

This time they have been awarded OUTSTANDING in all five categories, Safe, Effective, Caring, Responsive and Well-Led, an achievement matched by less then ten other UK Care and Nursing Homes.

Residents celebrated with champagne after been given the highest possible accolade following a recent two-day inspection.

Joyce Waterfield who has been at the Shelley for 3 years said “It’s the place to be if you’re a 90 year ‘old gal’ like me! Lot’s of friends and fun and happy laughter – it’s a happy ever after!”, whilst resident Bebe Clarke commented “The love, care & respect that are given to us every day by the staff is just wonderful. It’s a 5star home!”

Owner and Care Provider Marlene Sanders said – “We just always wanted to be the best. We were inspected by CQC and after a suspense filled period, staff and residents were delighted to learn that finally the home had not only achieved Outstanding again but had every reason to celebrate as The Shelley is less than ten homes in the UK from over 11,000 Care Homes to receive ‘Outstanding’ across the board in every category”. On opening The Shelley in December 2005 it was the owner, Marlene Sanders and Manager, Nada Wakefords’ sole intention of bringing a ‘breath of fresh air’ to social care in Worthing. Since opening, the home has consistently been in the top category awarded by regulatory bodies and delights in the fact that it has never had to use agency staff.

“As a single, independent care home the Shelley has always had the scope and ability to try out new things and constantly adapt. If we read about something new or innovative we are always able to implement it instantly. Long before the corporate sector implemented coffee machines, kitchens for residents and hairdressing salons we had implemented all of these on opening 12 years ago. Today we continue to innovate with use of technology with e-mar medication, on-line care planning system, DOCOB (remote resident monitoring system), wifi throughout the home, iPads for residents use as well as experimenting with virtual reality headsets as part of the activities programme”.

Nada added “It is the residents themselves who are at the heart of the home, and getting to know each and every one of them, and find ways to make their life happier and more fulfilling is a key part of what we do.  It is truly the little things that add up to make a huge difference to our residents. The Shelley believes in continuous and never ending improvement investing heavily in staff training, technology, the homes decor and environment”.

The report from the CQC, the independent regulator of health and adult social care in England who oversee all care institutions in the UK including hospitals and care homes highlighted ‘the excellent support that the residents received at the 32 room residence in Shelley Road, Worthing, noting the homely family atmosphere, the superb food and facilities, extensive entertainment and social activities, excellent care and very high staff level and employee morale’.

The Shelley Care Home, which provides respite and long term care, was also recently a finalist in the ‘Best Individual Care Home’ award at the 2018 National Care Home Awards held on the 27th June at ExCel in London, it also picked up a ‘TOP 20’ Care Homes in South East of UK from and also won a Sunny Worthing 2018 Award for ‘Best Service Sector Business’.