Statement About The Use Of Cameras To Monitor Care

In response to media coverage about the potential use of cameras to monitor care, Andrea Sutcliffe, our Chief Inspector of Adult Social Care said: “Our consultation earlier this year on how we will inspect, regulate and rate care services, has told us that people’s views on the potential use of surveillance to monitor care, are hugely mixed.

“As part of our response to this consultation, we expect to publish guidance for providers, as well as for members of the public, on the issues to consider if they are thinking of using cameras – both secretly and openly – as an option to monitor care for themselves, a loved one, or someone within their care.

“While cameras may have a role to play, what is most important is that care is provided safely, effectively and compassionately and that staff are recruited, trained and supported to do this.

“Our guidance will help to make sure both care providers and the public are well-informed and better able to make decisions, sometimes in very difficult circumstances. If someone is concerned about a service, they can share their experience with us at or by calling 03000 61 61 61.”

The guidance will be discussed in our Board meeting next week, with the final guidance expected to publish on our website at the end of the month.