Helen Squire, a care assistant at Longmoor Lodge Care Home, in Sandiacre, was chaperoning resident Frank Teate, who was at the hospital to see a cardiologist.
While waiting with Frank, cardiology department manager Jackie Richardson approached Helen and presented her with a postcard emblazoned with “Thank You – You’re a Star”.
On the other side, Jackie had written: “For being kind, which I consider one of the greatest attributes for any human being and expect in my staff.
“And for caring. You clearly enjoy your work and this is a pleasure to see.”
Helen, who has worked at Longmoor Lodge Care Home for four years, said: “I often go to hospital appointments with residents as a chaperone.
“I was astonished when we were approached by the department manager and given such a lovely note. I was just doing my job but it was a very kind of her.”