Speaking at the NICE Annual Conference in Liverpool, Professor Haslam said that the reason the NHS is so cherished is that it delivers the services people demand and as a result people’s trust is earned.
“Kindness and trust. They are hugely important words because – for me – they sum up the relationships that we each have with the people who work in the NHS and in social care. The words imply a relationship between people. They imply care, community, friendship.
“At this moment in the NHS or in social care services, there are millions of acts of kindness.
“Somewhere, a nurse is returning home from a night shift where she comforted a small and bewildered child with cancer.
“Another nurse is holding the hand of a shell-shocked mother who has delivered a very small and sick baby 13 weeks early.
“A paramedic is talking quietly to an elderly man collapsed on his kitchen floor.
“A homecare worker is listening to a pensioner’s fears for her independence.
“A GP is reassuring a pregnant woman desperate to stop smoking.
“A porter shares a joke with a man with a cancerous thyroid as he pushes him to theatre.
“The list goes on. And on: not thousands of acts of kindness, not tens of thousands but millions each day, every day. These are our social care services, our NHS.”