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Innovative Project Launched To Improve Social Connections For Over 25,000 Veterans

A new project has been established which will benefit the tens of thousands of Armed Forces veterans and their partners living in care homes across England.

The Veteran Friendly Framework (VFF), launched on Thursday 19 October, aims to tackle loneliness and isolation, and deliver improved health and wellbeing outcomes for over 25,000 veterans living in care homes across England. It will support the practical, emotional and social needs for the Armed Forces community by providing care homes with resources to assess and improve their offer.

The Framework has been praised by government minister Rt Hon. Johnny Mercer MP and Professor Deborah Sturdy CBE, the Chief Nurse for Adult Social Care in England.

The VFF is a two-year collaboration between Armed Forces charities Royal Star & Garter, the Royal British Legion and the NHS Veterans Covenant Healthcare Alliance (VCHA – an NHS flagship Armed Forces programme), with funding support from the Armed Forces Covenant Fund Trust. This project, focusing on care homes, follows on from the Veteran Friendly accredited GP scheme run by the Royal College of General Practitioners and the VCHA NHS accreditation scheme.

Care providers will need to meet eight standards to complete their accreditation. These will include provisions to identify the wellbeing needs of veterans and their partners by ensuring that Armed Forces status is included in care planning; addressing social isolation; and providing signposting to local statutory and charitable support services.

There are around 15,000 care homes in England, but only 20 currently offer specialist support to those who served in the Armed Forces and their partners. During an initial pilot phase of the VFF, ten care homes have met the required standards including all Royal Star & Garter and five Royal British Legion homes (with a sixth and final home about to achieve accreditation).

More than 670 veterans and partners are now benefiting from enhancements made resulting from the Framework and over 1,200 staff have received enhanced training and guidance in better engaging with the unique military experience. This will result in an increased understanding and awareness of the needs of the veteran community.

Minister for Veterans’ Affairs, Rt Hon. Johnny Mercer MP, said: “The Veteran Friendly Framework will make sure that veterans living in care homes understand and are fully aware of the services that are available to them. It’s all about making this the best country in the world to be a veteran. I pay tribute to Royal Star & Garter, Royal British Legion, VCHA and everyone who has helped with this.”

Professor Deborah Sturdy said: “Social care is a vital part of our public services and it’s really important that we support our veterans to both access those services and support them while they’re living within them. The launch of the Veteran Friendly Framework is a really important step forward. The partnership and opportunity that it presents to make sure people live well and have a fulfilled and interesting life is absolutely critical. I’m delighted to be supporting this and I know that this will make a real difference, not only to the veterans who live with us, but also the understanding and the quality of care they receive.”

Royal Star & Garter Chief Executive Andy Cole said: “We’re very proud to be launching the Veteran Friendly Framework with Royal British Legion and the NHS Veterans Covenant Healthcare Alliance. In 2018, Royal Star & Garter set out our plan to significantly increase the number of veterans we support, and the VFF is a major step in achieving this. We have over a century’s worth of experience caring for the nation’s military family, and we are delighted to be sharing it with care homes across the country, so that veterans in other homes can receive outstanding support.”

RBL Director General Charles Byrne said: “The Royal British Legion is extremely pleased to be a partner in the Veteran Friendly Framework (VFF) for care homes scheme along with Royal Star & Garter and the Veterans Covenant Healthcare Alliance (VCHA). Most veterans are cared for in civilian homes that in some cases, may not fully understand their social, emotional or physical needs. The exciting potential of this project is to raise the standards of care received by all members of the Armed Forces community living in all care homes. We want to showcase the thought and creativity that goes into care for veterans so it can be shared across the sector. Then, a much wider group of people could benefit from a more tailored approach to their care which, where appropriate, takes into account their Armed Forces experience and celebrates their service.”


Any care homes interested in receiving more information about the VFF can visit, email