HC-One’s Primrose House Care Home Wins Training & Development Award at National Care Awards 2025
HC-One’s Primrose House Care Home in Haslington, Crewe, has proudly won the Training and Development of the Year award at the National Care Awards 2025 on Friday 7th November at Park Plaza West Minster Bridge in London, recognising its outstanding commitment to staff development and excellence in dementia care.
Over the past year, three senior team members, Jasmin Desingco (Deputy Home Manager), Chloe Taylor (Nursing Assistant), and David “Craig” Joinson (Nursing Assistant), led a transformative initiative by completing Tier 2 Dementia Coach Training. This enabled them to deliver a comprehensive six-part dementia training module to all 62 colleagues at Primrose House, fostering a culture of compassionate, informed, and person-centred care.
The training has not only enhanced the skills and confidence of staff across all roles, including ancillary teams, but also had a measurable impact on resident wellbeing. Notably, the home achieved an Outstanding rating for dementia care in its most recent internal inspection. Furthermore, the initiative contributed to an 80% reduction in “as required” antipsychotic medication, addressing behavioural triggers through improved understanding and support.
Primrose House’s innovative approach has inspired wider adoption across HC-One, with team members invited to speak at internal events and develop a condensed version of the training for residents’ families and friends.
Dawn Sadler, Home Manager at Primrose House, said:
“We are absolutely thrilled to win the Training and Development of the Year award. This recognition reflects the dedication and passion our team shows every day, empowering colleagues to provide the very best care. I am incredibly proud of Jasmin, Chloe, Craig, and the whole Primrose House team for creating a truly kind and compassionate care environment.”
The National Care Awards celebrate excellence across the adult social care sector in Great Britain, highlighting individuals and teams making a real difference in the lives of those they support.
