Residents and staff at Elm Bank Care Home in Kettering, Northamptonshire, have applauded General Manager, Jessica Pateman, for going above and beyond in her role since she took on responsibility in August for this 115 bed home, which cares for elderly people with residential and dementia support needs. At the impressive age of 22 years and eight months Jessica was confirmed in December, by the Care Quality Commission (CQC), as the youngest Registered Manager of a care home in England.
Jessica is over the moon with her registration for a role she thoroughly enjoys, saying, “I love working in care and getting to know the residents at Elm Bank as my own grandparents were not nearby when I was growing up in Cyprus. When I moved to the Isle of Man and began working in the care sector I got an incredible sense of satisfaction from caring for people with support needs, and it is my way of contributing to the local community.
Since becoming the Manager at Elm Bank Jessica has focused on making sure there are several ways of communicating with residents, their families and staff. “It is vital to communicate effectively with everyone in a care home of this size”, she says. “I soon made sure we had regular feedback meetings with residents, zoom meetings with their families and daily staff briefings. I love to receive feedback as it helps me to maintain standards. I have also increased the visiting options for families and the different ways residents can maintain contact with their loved ones. I am grateful to have received so much support from everyone as I settled into my new role – I feel a valued part of the Barchester care group.”