Eastbourne Care Home Staff Praised for “Passionate” Delivery of Care in New CQC Report

ReportRecognitionStaff at a care home in Eastbourne have been praised for the “respect and kindness” they show to residents and for being “passionate about providing a quality service”.

The comments about the team at Beechwood Grove on East Dean Road came from inspectors from the Care Quality Commission (CQC) who made unannounced visits to the home on the 3rd and 10th June. They rated the home as ‘good’ in all five key areas.

This is the first inspection by the CQC since Beechwood Grove opened in June of last year. The 58-bed purpose-built care home provides residential, nursing, memory and respite care. It is run by Oakland Care which also operates Hastings Court care home in nearby Hastings.

Their report noted that “people described the service as ‘wonderful’ and ‘distinctive’ and gave us lots of examples of how living at Beechwood Grove had improved their life”.

“People received kind and compassionate support from staff” inspectors commented. “People were treated with dignity and respect. Staff were unhurried and caring when people needed them”

The care offered by staff was described as “person-centred” and inspectors praised the home for keeping residents “engaged and active”. They also noted its use of technology to help residents stay independent.

“One person… had a virtual assistant (Alexa) which they used with a forehead sensor to change lighting, call staff and access the television and music channels,” said the report. “This allowed them choice and control of their life.”

Staff were said to be “highly motivated” and felt “appreciated”. The report highlighted a comment from one staff member who said, “I’m so happy working here, I love coming to work”. The manager of Beechwood Grove, Jeff Levine, said; “We are immensely proud of what we have achieved in just 12 months.”

“We work extremely hard to make sure residents have an exceptional level of care and feel that Beechwood Grove is their home. I’m delighted for the staff that their hard work and their dedication has been recognised.”

CQC inspectors saw how people were “encouraged to maintain their independence and live a life they wanted” and the efforts the home made to maintain people’s social networks. “We saw people going out with family and friends,” the report continued, “and there was a positive culture about enabling friendships to continue in the community.”

Beechwood Grove celebrated its first anniversary on Saturday 22nd June with a party for residents, staff and their friends and families. It welcomed the community for Care Home Open Day on Friday 28th June.

Mr Levine said; “We are thrilled with this report but we won’t be resting on our laurels. We are always looking at ways we can do what we did today, better tomorrow.”