The Quality Care Commission has launched new partnerships with a number of national charities to ensure that the views and experiences of people who use services always remain at the heart of our regulation of health and social care in England.
The CQC will be working with Carers UK, Disability Rights UK, Mind, The National Autistic Society, Patients Association, and the Relatives & Residents Association, as ‘Tell us about your care’ partners, and can be contacted directly if anyone would like to share their concerns and experiences of a health or care service in England (anonymously, if they wish to do so), their Tell us about your care partnerships
enable these organisations to pass on this information to CQC too, so that the CQC can continue to be a responsive regulator that listens to and acts on people’s experiences of care.
The partnerships are also an opportunity to help identify best practice examples of where high-quality and compassionate care is being provided so that others can learn from them.
Chris Day, Director of Engagement at the Care Quality Commission, said:
“People’s experiences of care are absolutely vital to CQC’s work. They help us to identify where care may be falling below the standards we all have a right to expect, and where outstanding care is being provided.
“We share common cause with organisations that work with and represent people who use services in wanting to make sure that our health and social care services provide safe, effective, compassionate and high-quality care, which is why it’s fantastic to be working with Carers UK, Disability Rights UK, Mind, The National Autistic Society, Patients Association, and the Relatives & Residents Association in this way. They will help us to reach even more people who may have information that can allow us to take action against poor care, encourage improvement, and to celebrate great services.”