The Care Quality Commission (CQC) has rated the quality of care provided by Claire House Children’s Hospice as Outstanding.
The hospice provides care for children, and young people with life-threatening or life-limiting conditions.
During an unannounced inspection in July 2015 inspectors found that staff were caring and compassionate and children and young people were being provided with responsive, effective and well led care. A full report of the inspection has been published at http://www.cqc.org.uk/location/1-116772470
Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well led.
The report on Claire House Hospice highlights a number of areas of innovative and creative practice at the hospice and a clear commitment by managers to continually improve.
The service employed highly skilled and experienced staff, that were supported to through regular training to ensure they had the skills required to meet children’s needs.
Staff were personally matched with individual children and their families so that relationships could develop to ensure care was highly personalised. Care plans for each child were incredibly detailed and included information about their individual likes and dislikes, personal care preferences as well as specialist care needs.
Families were fully involved in the care planning process, and children’s care needs were regularly reassessed to ensure the service was providing suitable care and support.
The service employed play specialists that had developed individual and group activities and a variety of recreational facilities were available for children and their families.
Claire House also operated a “hospice to home” service consisting of a multi-disciplinary team to provide specialist respite care, emotional and psychological support and bereavement support for families whose children had passed away.
The service was well led and all staff shared the vision and ethos for providing high quality care and consistently improving the service through learning from feedback. Management of the service sought knowledge and best practice from other healthcare professionals to supplement their own showing a commitment to ensure that the people they provided support to receive the best care possible.
Debbie Westhead, Deputy Chief Inspector for Adult Social Care in the North, said:
“We found that Claire House Children’s Hospice was providing an outstanding service to the children and young adults it supported, and to their families. The team there should be extremely proud of the work they do.
“The support provided was designed not just to meet the child’s needs, but also to the whole family. The feedback we received from people using the service, local commissioners and other healthcare professionals was overwhelmingly positive, complementing staff for their dedication to providing high quality care.
“It is very clear that Claire House Children’s Hospice has adopted a person centered approach to care and support. Staff act with utmost professionalism and management are committed to providing safe, responsive and compassionate care.It is for this and many other reasons why the service has received the highest rating we can give.”