The Care Inspectorate’s report commended the staff at St Martin’s Court for their work ethic, noting the “clear leadership” present in the home and that staff had an “understanding” and “caring” attitude.
Care staff were praised for the relationships they had built with residents, with the report referencing moments where they observed plenty of “friendly banter and laughter”. Staff were able to tell the Care Inspectorate the different likes and dislikes of each resident with no hesitation.
The Care Inspectorate’s report also highlighted the “comfortable and homely” environment at St Martin’s Court. There were a range of activities on offer for residents and everyone was “encouraged and supported” to take part if they wished to do so. With wellbeing co-ordinators on site to provide extra assistance and encouragement, there is never a dull moment for St Martin’s Court residents.
St Martin’s Court’s achievement reflects HC-One’s commitment to being the first choice care home in the local community for older people looking for the kindest care. This is also demonstrated by HC-One achieving a 9.5/10 average rating on carehome.co.uk – the leading comparison website for care home, with reviews and scores based on the feedback of residents and their loved ones – whilst St Martin’s is rated 9.6/10. The high rating shows that HC-One is one of the best companies in the care home sector as rated by those who use the services.
HC-One St Martin’s Court Home Manager, Joanne Lacy, said:
“We are absolutely delighted, and so proud that the Care Inspectorate has recognised our achievements. It is a testament to the kindness and hard work that each and every member of our team puts in, day in day out. We never stand still at St Martin’s, and every day we strive to provide a better service than the day before. This ethos is what motivates the whole team when they come to work each day, and we’re absolutely thrilled that this has been recognised by the Care Inspectorate, it means so much!”
HC-One Managing Director, Ruth Yates, said:
“This glowing report is fantastic news. I would like to thank the whole team for their commitment to delivering the kind care that HC-One is known for across our family of care homes.
“We are dedicated to achieving our aim of being the care provider of choice for those looking for the very best care and support, and employer of choice for the best, most professional, and kindest care staff.”