Care Home In Suffolk Is One Of The First Adult Social Care Services To Be Rated As Outstanding By The Care Quality Commission

The Care Quality Commission has found the quality of care provided by Prince of Wales House in Ipswich to be Outstanding following an inspection carried out in July 2014.

The care home is one of the first three adult social care services to be judged as Outstanding under CQC’s new approach to inspection and regulation of the sector.

Inspectors found staff at the home were caring and compassionate and people were being provided with responsive, effective and well led care. A full report of the inspection has been published today.

Under CQC’s new programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well led.

To date CQC have published ratings on over 300 services.

The report on Prince of Wales House highlights innovative and creative practice used by staff and a clear commitment by managers to continually improve.

Residents, their relatives and health professionals told inspectors that care at the service was excellent and that staff were kind, caring and always went the extra mile.

The registered manager had introduced a new model of working, referred to as the ‘whole team approach’. This meant that all staff had a shared responsibility for promoting people’s wellbeing, safety and security. Inspectors saw that this approach was at the heart of the service provided, enabling people to have a full and meaningful life.

Sue Howard, Interim Deputy Chief Inspector of Adult Social Care in CQC’s Central region, said:

“We found that people receiving care at Prince of Wales House and their relatives were overwhelmingly positive about the quality of their care.

“Inspectors found many examples of the home’s management implementing innovative approaches to ensure care was delivered to a high standard.

“These included staff working creatively to support people’s independence and identity, staff receiving the training and support they need to deliver a high standard of care and efforts being made to ensure the environment was vibrant and friendly.

“We were also impressed by the service’s commitment to supporting people before, and after death. Residents had end of life care plans in place, which clearly stated how they wanted to be supported during the end stages of their lives. In addition, a staff champion had been appointed who led on promoting positive care for people nearing the end of their life.”

Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:

“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the home’s achievements.

“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”