Brunelcare’s Robinson House Care Home Retain Its CQC ‘Good’ In All Five Services

The Care Quality Commission (CQC) carried out a two day unannounced inspection in January 2020 of Brunelcare’s Robinson House Care Home. The home achieved ‘Good’ in all five domains – Safe, Effective, Responsive, Caring and Well Led which in turn, gives an overall rating of ‘Good’.

Brunelcare’s Robinson House is a 70-bed home and has successfully maintained its ‘Good’ rating during this inspection. Robinson House was awarded a ‘Good’ overall in their previous inspection in July 2017.

The CQC inspection report states: “Staff treated people with dignity and respect. Staff received training in dignity, equality and diversity. Staff were observed addressing people by their preferred name and speaking to people in an appropriate tone and positioning themselves, so the person knew they were talking to them. Staff were observed knocking on doors and waiting for permission to enter. Staff clearly described how they supported people in a way that promoted their dignity and independence.

The service had been accredited with the Gold Standard Framework for their end of life care. Staff supported people exceptionally well in this area continuing to provide a very person-centred approach, taking into consideration the wishes of the person and their family.”

A family member of a resident living at Robinson House said: “All the staff are brilliant, I cannot find any faults with the care, I turn up sometimes and someone is sat with my mum” and “The caring staff have made the transition from home easier, I couldn’t be happier with my choice all the staff cannot do enough for her. When I leave she is happy we cannot fault the place.”

Sandra Payne, Director of Nursing & Care Homes said: “This result is testament to the compassion and dedication of every member of the team every single day. Robinson House is a great place to live and work and we are pleased that the Care Quality Commission recognised this during their visit.”