London Care Record Used Over 100 Million Times To Support Joined-Up Care
The London Care Record has now been used to support over 100 million ‘moments of care’ since it was introduced in 2020 (30 March 2026).
Based on independent economic evaluation this has also saved health and care staff up to just over £190 million in time.
The London Care Record is a single, secure and up-to-date view of a person’s health and care information over time and across different parts of the NHS and social care in London and some neighbouring areas.
It includes details about any conditions which a person has, their test results, medicines, allergies, plans for their care and other useful information such as hospital discharge summaries.
This gives health and care staff the joined-up information they need to take informed decisions and provide the best possible joined-up care more quickly.
It is currently used around two and a half million times a month by well over 100,000 health and care staff across London and some neighbouring areas including Oxford and Milton Keynes. Only staff involved in a person’s care are allowed to access the information.
Work continues to further expand access to the London Care Record for frontline staff and to share more patient information through it across the Capital so it is an even richer tool for staff.
Luke Readman, Director of Digital Transformation at NHS England (London), said:
“I am proud to have been involved with the introduction of the London Care Record and to see it grow into an essential and must have tool for frontline staff. It is fantastic that it has now supported more than 100 million moments of care and saved frontline staff up to £190 million in time. Well done to everyone involved in making this happen and the positive impact this has had on health and care across the Capital and beyond. I look forward to seeing this vital system develop further over the years ahead.”
Dr Emma Rowley-Conwy, south east London GP, said: “The London Care Record has completely changed how I work as a GP. It provides one version of the truth across London. So instead of chasing letters or duplicating referrals, I can see results, clinic letters and care plans and other essential information in real time and give patients clear answers there and then. It saves huge amounts of time and helps us deliver safer, joined up care.”
Mike Armstrong, Managing Director of Havering Care Homes, said: “The London Care Record is fantastic. It gives staff a much richer health and care history about our residents than we would get from hospital discharge summaries or GP records helping us plan and provide the best possible care. It is also vital in understanding a resident’s medications as well as any care plans they have in place, potentially preventing unnecessary hospital admissions. Put simply the London Care Record has been a real game-changer for care homes.”
Professor Elizabeth Sampson, Consultant Liaison Psychiatrist at Royal London Hospital for East London NHS Foundation Trust, said: “The patients that I see in A&E can be very unwell and distressed. For example they might have delirium, dementia or memory loss. In these situations I need to act quickly so the London Care Record is invaluable in these pressurised and difficult moments. It helps inform my clinical decision-making so we provide the right care as quickly as possible.”
