Located in Latchford, a suburb of Warrington, Cheshire, Three Bridges is a modern two-storey home for up to 53 older people, specialising in the care of older people, some who are living with dementia.
Representatives from CQC undertook unannounced visits to the home on 2 and 8 May 2017, and the report has rated the home good for in all five areas of being safe, effective, caring, well-led and responsive.
The report highlighted the positive refurbishments to the home, including the addition of a ‘dementia strategy’, which uses themed wallpaper such as seaside scenes, and tactile objects including hats and scarves throughout the communal areas. Signage and memory boxes are also in use to help people’s orientation and create an environment that is more dementia friendly.
Ratings are given based on observations of the home by the unannounced CQC team, and on conversations with staff, residents and their relatives. The report is part of CQC’s programme of inspections.
Comments in the report include;
“There are lots of staff on duty. Just ask and they help.”
“The food is good, I’m a fussy devil.”
“My bedroom is lovely. I have my own things around me.”
“I’m treated like an individual.”
Valerie Marston, Home Manager, said; “We are extremely pleased to have received a good rating in all areas of our home, it’s a positive endorsement of the way the home is run and those working within it.
“To have the opportunity to hear comments back from all different people, including staff, residents and their families, it’s lovely. People said some very positive things and it feels like this is recognition for the hard work that goes into creating and maintaining a happy home with happy residents. We’re proud of the outcome of the report.”
Tracey Tomlinson, Commercial Director, Orchard Care Homes, says “Three Bridges is a lovely home and you can feel the relaxed and welcoming atmosphere when you are here. The residents are settled and happy and this was reflected throughout the report, which highlighted the warm and caring nature of the staff. Congratulations to all those involved.”