After months of careful consultation, development, and training, Blackwood has implemented its new Empty Homes and Decoration policy, which incorporates a new level of cleanliness, a reward for homes left in a good standard and vouchers for decoration purposes.
The new policy was introduced following feedback form service users and is aimed at maintaining and even improving upon the high levels of customer satisfaction among movers.
One of the key elements of the innovative new policy states that properties must be ‘sparkle clean’ with contractors now asked to meet this even higher standard of cleanliness.
The policy also outlines circumstances where empty properties should be re-decorated and where customers can expect decoration allowance vouchers to support them through this.
In a bid to encourage cleanliness and co-operation, Blackwood will also offer a “golden goodbye” to ensure tenants are rewarded if homes are left in a good standard.
The reward scheme will offer £40 in vouchers for the resident if their home is left in a condition deemed as excellent.
Fanchea Kelly, Chief Executive at Blackwood, is delighted to see the new policy being implemented.
She said: “At the moment our performance is excellent in relation to the turnaround of new properties and the levels of customer satisfaction regarding the quality of their new home are high.
“But we are always looking at ways to improve and develop and our residents have told us that these measures will help.
“This initiative will reduce costs, allow new tenants to move in as quickly as possible and we can recognise good cooperation from our existing tenants, so I’m expecting it to be a win-win for all concerned.”