Labour MP Polly Billington Visits Chartwell House

Chartwell House by Boutique Care Homes welcomed Labour MP Polly Billington in celebration of two significant achievements: winning the Dementia Friendly Community Project Award 2025 and becoming officially recognised as a veteran-friendly care home.

Earlier this year, Boutique Care Homes was named a finalist in the prestigious Dementia Care Awards 2025, which recognise excellence in dementia care across the UK. Chartwell House was subsequently announced as the winner of the Dementia Friendly Community Project Award, an honour that celebrates its outstanding commitment to inclusive, meaningful support for those living with dementia.

In recognition of this achievement, MP Polly Billington personally congratulated the team with a letter of commendation, highlighting the positive impact Chartwell House continues to make in the Broadstairs community. To further show her support, she visited the home to meet residents and team members and to unveil a commemorative plaque, officially marking Chartwell House’s status as both veteran-accredited and veteran-friendly.

Speaking after the visit, MP Billington shared her admiration,
“I had a great time visiting the team and residents at Chartwell House. It was impressive to see the work they do to embrace community, including their award-winning dementia work with Broadstairs Folk Week, and how much emphasis they place on supporting the wellbeing of residents throughout their golden years.”

The plaque, now proudly displayed at the entrance to the home, reflects the team’s dedication to supporting veterans in a compassionate, personalised setting. Team members have undertaken specialist training to better understand the needs of those who served, particularly individuals affected by memory-related conditions.

Jude Coveney, Admissions Manager at Chartwell House, reflected on the visit;
“Meeting Polly was a real pleasure. It was an opportunity to showcase not only our approach to care, but also our community partnerships and intergenerational work. She brought with her thoughtful insights and new ideas that we look forward to exploring.”