Switching from one digital system to another is a big decision. But Tim Whalley and the rest of the team at Birtley House Nursing Home knew what they wanted.
The award-winning Surrey nursing home, Birtley House, is a family-run operator that’s been about since 1932. You could say that the nursing home tradition is in their DNA. They know what they need and why they need it. Even when it comes to technology.
Just like empowering their residents to make their own choices, they were looking for a digital care planning system to empower staff delivering care effectively and safely.
New Generation Supplier
Unnecessary complexity and old school soft- ware were a regular nuisance for staff. Creating more problems than it solved. And if there’s one thing staff don’t need in the care sector it’s to be obstructed by the very thing designed to help them.
Birtley House also wanted a solution they could customise to the scale of their home. To support how they deliver care.
Tim Whalley, Director & Nominated Individual, elaborates: “We are now generating a quality of care records that we never had before. It gives our staff the information they need quite literally in the palm of their hands.”
Implementation Time: Smooth Sailing Or Windy Seas?
Implementation is always a worry. You introduce fundamental changes to working routines for staff and residents. It’s not something that’s done by the flick of a switch. Every home would need to spend a bit of time configuring and set- ting up their system.
For it to be a successful transition one would even need staff to lean in:
“Implementation was easier than expected. Excellent engagement from our staff helped a lot and I think everyone sensed this was a great opportunity to improve things.”
Being available for questions and advice during the first period and on the go-live day is of essence. And onwards of course. That’s why some suppliers like Sekoia offer to stay the night. Onsite or online. So, the night shift is also comfortable with the new changes.
Julie Eagleton, Care Delivery Coordinator at Birtley House elaborates:
“From the start, it was just easy to use, even for me as one of the older members of the team I can find my way around it! Even those staff members who were originally advocating a return to pen and paper are now fully on board.”
Luckily, Birtley House is already seeing promising signs with Sekoia. Tim concludes:
“I think it is extremely powerful that the care staff can access the detail of a residents care plan directly from their mobile device in real-time.”