The National Skills Academy for Social Care was very pleased to see the Care Quality Commission identifying good leadership and management as crucial to quality in its latest State of Care Report. At the same time, the Academy also welcomed the Commission’s willingness to note shortcomings in these areas, with the report stating: “Big challenges remain for the adult social care sector as a whole in terms of making sure good management and leadership is in place to ensure the safety and welfare of the people they care for.”
Despite improvements, CQC reported that inspectors found shortcomings in at least one in ten inspections. In nursing and residential settings, the biggest problem continued to be the lack of a good Registered Manager in place in the home, or often the absence of one altogether.
Debbie Sorkin, Chief Executive of the Skills Academy, noted: “Good leadership is tantamount to good quality in any care setting. As one of the largest membership bodies in social care, we know from our Member surveys just how strongly they connect leadership and quality. That is why we developed the Leadership Qualities Framework; to give everyone in the sector a clear guide on how to strengthen leadership and drive a culture of quality right through their organisation.”
“We were also delighted to see the emphasis on the importance of the Registered Manager. They are the lead professionals in care homes and home care, and they have a pivotal leadership role. Through our national programme, the Skills Academy supports Registered Managers to reduce their isolation, connect them through local and national networks, and build their leadership confidence.”
“We look forward to working with CQC on identifying what good leadership looks like, so that we can point to examples of outstanding leadership and excellent care, and provide clear guidance for registered providers.”