The new guide, How to help people with dementia: A guide for customer-facing staff is for anyone who works with the general public in a customer-facing role, either face to face or providing support via the phone or online channels.
The booklet provides information on common symptoms of dementia as well as how it can affect people. It gives clear, straightforward guidance and practical tips on how to help someone with dementia. Sections deal with communication, the impact of physical environments and how to deal with difficult situations or someone who is experiencing problems associated with dementia.
Anna Sirmoglou, Equalities and Diversity Manager for Centro public transport organisation, said:
‘I found the document extremely useful and informative. For somebody like myself who is not very familiar with issues around dementia I got great insight from the booklet. I thought it was very easy to understand and practical, which is what is needed.’
Download the booklet (pdf) or go to our online shop to order printed copies for your organisation (25 copies for £5 + P&P). If you would like to place a bulk order, please email firstname.lastname@example.org stating your requirements.