MoneyPenny Launches Outbound Calling Service For UK Carer Providers

Leading outsourced communications provider Moneypenny has launched an outbound calling service to help time-poor UK care providers keep on top of customer care and recruitment.

The newly launched service has two key functions – to handle new customer enquiries requiring bed availability and care provision and to follow up CVs and providing first stage candidate vetting for current vacancies.

Stephanie Vaughan-Jones, head of the health and care sector at Moneypenny said: “We’re well aware of the huge demands on care home staff the moment – particularly when recruitment is still such a challenge.  Our outbound calling service is designed to help care providers by alleviating some of the time-intensive every-day duties such as making follow up calls.”

The launch is particularly timely as the care sector faces the worst recruitment crisis it has ever seen.

Stephanie added: “People make evidence-based decisions when choosing their care provider, whether for themselves or a relative and first impressions are often one of those factors. How you handle calls, including follow-ups, speaks volumes about you as a business and a care provider. It can make the difference between whether a new customer chooses you or a great candidate comes for interview.

“By providing call follow-up, we’re able to make sure that care provider’s very first impressions are as positive as possible and importantly, that we save time for in-house teams so they can focus on greater endeavour. Finding ways to help an already-stretched sector operate more efficiently is a key priority right now.”

Moneypenny’s outbound call service follows the recent launch of a dedicated call handling guide for care providers, which is intended to help review inbound call handling practices and find ways to improve efficiencies and reputation.

Stephanie concluded: “Lots of care providers view answering the phone as something that just happens, rather than an important communications activity that requires a strategy of its own. We hope that the launch of our free guide and now our outbound calling service will really demonstrate that we’re here, ready and able to help the care sector – whether you’re an independent care home, a multi-site group or a domiciliary care provider.”

Moneypenny provides telephone answering, live chat, outsourced switchboard and customer contact solutions to hundreds of care providers across the UK, thanks to its dedicated team of 41 healthcare receptionists.  In total, more than 13,000 businesses across the UK benefit from Moneypenny’s mix of extraordinary people and ground-breaking technology.

For more information about Moneypenny’s work in the health and care sector
visit:   <https://www.moneypenny.com/uk/healthcare-answering-services/>
https://www.moneypenny.com/uk/healthcare-answering-services/

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