Making Health And Social Care Information Accessible

NHS England has begun a programme of work aimed at ensuring that disabled patients, service users and carers receive information from health and social care organisations in formats that they can understand, and that they receive appropriate support to communicate, which may include advocacy.

The project will develop and implement an Information Standard for accessible information – a framework of requirements and recommendations which NHS and adult social care organisations must follow.

NHS England is committed to undertaking effective engagement at this early stage, to ensure that the work is shaped by patients, carers, service users, clinicians and other health and care professionals, commissioners and providers of health and social care, and others with an interest in accessible information.

There are three online surveys aimed at seeking views from health and social care professionals and organisations, service users, and from patient groups. Further details, and links to the surveys, are available from the dedicated webpage on the NHS England website The service user survey is also available from this site in a range of different formats.  Please take the time to complete the survey which is most relevant to you or your organisation.

The deadline for responses is 21 February 2014.

For specific queries in the first instance, including requests for information in alternative formats, please contact















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