FREE Care Home Guides from Business Companion

We all know that running a care home is extremely challenging, especially in these unprecedented times. Thankfully, the Chartered Trading Standards Institute (CTSI) and the Department for Business, Energy and Industrial Strategy (BEIS), in cooperation with the Competition and Markets Authority (CMA), has a series of free information resources designed to make managing your care home a little easier. This resource is available on the Business Companion web- site – the free government-backed website written by trading standards experts to help you understand the laws that affect your care home.

There are four key guides available on the subject of care homes:

Fair trading focuses on the best way to serve customers and residents, along with under- standing the importance of consumer rights and your responsibilities as a care home.

Care home complaints addresses the legal responsibilities of care homes in dealing with complaints from residents and their representatives, setting out in plain English the procedures

that should be followed in order to resolve complaints as efficiently and amicably as possible. Web layout lays out the best approach to designing the website for your care home, covering the information that needs to be on it to conform to the law, along with a guide for website development.

Communications gives you the vital information you need to make the most out of communicating with residents and their families.

Want to learn more about these free guides and other free guidance?

Download your free guides at:

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