The first intelligent tech system that helps both carers and residents has been launched to market by Arquella and successfully installed at cutting edge care home Nyton House in Chichester.
Sheffield based Arquella was founded in 2019 –and provides innovative digital solutions for the care industry allowing the focus to be on the care of residents.
Combining modern nurse call equipment with advanced software they have created a higher quality of care and improved reporting system to help raise CQC ratings.
Paul Howell and Reuben Timoney are the very passionate and entrepreneurial drivers behind the care home game-changer that is Arquella. CEO and COO respectively, they met by chance in 2018, changing their futures and the future of care home tech.
So, what is the digital system?
AIDA Assist is an advance nurse call system, a digital care reporter and a whole lot more!
The new system is a link between call-logging and care plan software with the most comprehensive automated compliance reporting available.
Most nurse call manufacturers use pagers to alert carers to a call on their system. Arquella’s wireless nurse call systems integrate with smartphones without the need for extra equipment to be installed. This allows carers to be alerted to call location instantly. So long pagers!
On top of that it can be used to provide evidence for care cost adjustments and supply in-depth specific and overall care analysis during an investigation. In conjunction with good quality home management, it pro- vides unambiguous compliance data that shows the care home is doing more than just meeting the regulatory requirements.
Paul Howell, CEO of Arquella says: ‘It is not enough to be exceptional at looking after the needs of vulnerable people anymore. Alongside the hands-on care, you need to keep detailed care plans, compliance reports, in-depth care analysis, day by day monitoring of care delivery, accident and incident trend analysis, KPI monitoring against performance standards and so much more. The job of recording care is now so complex that some care facilities employ full-time compliance officers, a luxury that many other care homes don’t have. Our goal is to build a fully integrated digital world of care that helps the care homes take control.’
Arquella believes that their system will also help care homes with their CQC ratings which are often rated lower because of the recording of care, rather than actual performance.
Howell says: ‘To achieve a rating of ‘good’ or higher is not a matter of simply meeting the standards of the regulator. We all know how a classification of ‘Inadequate’ or ‘Requires Improvement’ can damage a facility’s reputation and income. It gives potential clients the perception that the level of care being provided is somehow substandard. However, the reality is that more often than not, it is the recording of care that has broken down.’
Along with care plan information, AIDA Assist provides global information for the care home. Average response times for each shift pattern, average staff attendance times and frequency and time of emergency calls. The data can be easily mined quickly for patterns and trends and key point indicators can also be entered into the system.
Harvey Hillary is a second-generation care home owner and owns Nyton House in Chichester, the first care home to have the system installed. After a successful career as Head of High Performance & Innovation for the British Sailing Team he came back to work with the family business and is a huge advocate of the Arquella system.
‘The vision at Nyton was to provide a ‘home-like’ experience by encouraging a ‘freedom to roam’ and for residents to spend less time iso- lated in their rooms and more time in communal areas. Arquella enables us to provide location-based calling from unique user pendants.
‘Removing the clinical feel was one step but removing the triggers of challenging behaviour was a key focus. Our Coach House unit has been designed around people with Dementia and removing Nurse Call Alarms was a massive win. Arquella allows us to notify staff of a ‘Call’ using a mobile device and for a staff member to accept the call and then cancel the call once they have attended to the resident.
‘A huge frustration for me as a care provider was the inability for Nurse Call systems to inform care planning. Most systems can provide a list report of time and frequency of calls and the response time from staff. From my perspective, this is a very limited data set that is missing the most obvious opportunity for the carer to log the ‘reason for call’. Working with Arquella we are developing a carer input screen that will code all alarms and enable us to identify trends and inform care plans. This will be followed by a Task scheduling functionality for prompting medication, pressure areas care, night checks and fluids. Using API exports, we hope to streamline the point of care records keeping that is recorded in or Electronic Care Planning system.
‘As a care home, ultimately, we all want to achieve an outstanding rat- ing from the CQC, but it’s often the accuracy of recording the data that lets us down. This takes time, is labour intensive or has us juggling plat- forms when we have more important things to do! That is all solved with the Arquella system and we’re thrilled to have it in Nyton.’
The modern call units can be wall mounted or portable for maximum freedom and have been designed with practicality and user-friendliness in mind.
Key benefits include…
Call alert to mobile
Nurse Call Panel
Nurse call reporting dashboard Reports,
CQC and Call logs
For more info. see the advert on page 13 or visit the Arquella website: www.Arquella.co.uk or call: 0333 242 7505