Using CCTV cameras under new proposals to scrutinise home care and domiciliary care would help the wider drive to raise standards where relevant and agreed with those being cared for, says leading care provider Caring Hands.
The Care Quality Commission says it wants to explore the role such techniques could play in uncovering abuse and neglect, balanced against the need for privacy and dignity in such settings.
Liz Walker, director of care at Caring Hands, said: “In principle we are in favour of using technology to help support and raise care standard wherever appropriate.
“As a care agency we have nothing to hide because we know we reach the highest levels of care, but at the same time we need to have the utmost respect for the privacy and dignity of those being cared for which is at the centre of our care services.
“It may be that this system can be part of a wider system of scrutiny which is applied on a case-by-case basis where it is agreed with all parties and appropriate to do so.”
The move will be considered ahead of the launch of a new system next year. From next autumn, services will be given an Ofsted-style rating of outstanding, good, requires improvement or inadequate to mirror the system being rolled out for hospitals.
The new Care Quality Commission (CQC) inspections will determine whether services are safe, caring, effective, well led and responsive to people’s needs.
This replaces the current system, which relies on 16 core standards with which services are either compliant or non-compliant.
The Caring Hands group, with offices in Preston, Lytham, Penwortham – and with plans to open in Southport – provides the full range of domiciliary services across the North West including personal care, respite care, night care, live-in care and holiday care plus the option of a dedicated dementia service.
In Lancashire, there are 198,000 people over the age of 65, who account for 18 per cent of the county’s population living in the 12 local authority districts.