Caroline Abrahams, Charity Director for Age UK said:

“Yet another heartbreaking and shocking story of older people who are being let down by a system which all too often fails to treat them with dignity and respect, and at worst treats them with utter contempt.

“The Care Quality Commission knew that Southern Cross was in severe financial difficulty and so should have been watching the company’s homes even more closely.

“It is also completely unacceptable that at present there is no criminal redress against the owners of a care home who allow a culture of neglect and abuse to continue. Age UK would like to see the Care Bill currently in Parliament to include a new offence of corporate neglect to bring to account care home owners who turn a blind eye to the failings of their homes.”















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