Bupa has launched a new helpline for people trying to find their way through the aged care system.
Open seven days a week, the helpline will have care experts on hand to offer free information and advice and act as a first port of call for anyone seeking help on the complex issue of aged care, including:
- Paying for care
- Where to get support if you or a loved one is diagnosed with conditions associated with age, such as dementia
- Getting extra help to stay in your own home
- Knowing where to start when thinking about a care home.
The latest Bupa Health Pulse survey, of 2,000 people across the country, found that a quarter (25%) of over-65s worry about how they will pay for care in their old age and over one-fifth (22%) are concerned about who will care for them.
Bupa is forming partnerships with charities and other organisations to ensure further expert and specialist help is available when needed.
Andrew Cannon, managing director, Bupa Care Services said:
“Every day our carers and home managers work with families trying to understand the aged care system and who are looking for help and guidance on the challenges they are facing.
“These issues range from financial concerns and finding support to stay in their own homes to accessing other care settings, or for dealing with illness or conditions developed in later life.
“Our new helpline is there to offer free advice and information to anyone facing these issues – and you don’t need to be a Bupa customer to use it.”
The helpline is available to anyone and can be contacted on 0333 9207782 between 8am – 8pm Monday to Friday and 9am – 5pm, Saturday and Sunday.
In addition, Bupa offers a range of guides on aged care topics including: Paying for Care, Planning for Your Needs in Later Life, Dementia Care Starts with Better Understanding and Staying Healthy in Later Life.
To access the guides and find out more about Bupa Care Services visit: www.bupa.co.uk