How Loopeli is Transforming Life at Windlesham Manor
At Windlesham Manor, we’ve had the privilege of being the first care home in the UK to pilot Loopeli, an easy-to-use video call system designed to enhance communication for residents, families, and staff. Since introducing it, we’ve seen some unexpected changes, and I would like to share what we have learned so far.
Making Life Easier for Residents and Staff
Loopeli is so simple to use that many of our residents can make video calls on their own, which has been a huge boost to their independence. For our care staff, this has freed up precious time on other tasks, which has been a real help.
Bringing Families Closer
Families who use Loopeli have told us they appreciate it. Many feel more connected than ever, with some saying they have started to recognise the person they used to know before they entered the world of care through the video calls. For residents, it has been heartwarming to see their loved ones more often—even those living abroad. Watching a resident light up while chatting with a grandchild across the world is truly priceless.
A Game-Changer for Doctors’ Visits
One of the most useful aspects of Loopeli has been during doctors’ visits and meetings with clinical professionals. Families can join via video call in real time, staying informed and involved without staff having to relay information afterward. This not only prevents misunderstandings but also helps families feel like they’re part of the process of ensuring their loved ones receives the best possible care.
Instant Help for Best Interest Meetings
We have also used Loopeli during best interest meetings and care discussions. When decisions need to be made, it’s easy to bring a family member into the conversation straight away. This has saved time and made these discussions more collaborative.
Breaking Down Language Barriers
Loopeli has helped with translation needs. If there is ever a language barrier, family members can join the call and assist, making communication smoother for everyone.
Boosting Well-being and Reducing Medication
One of the most surprising benefits has been how Loopeli has improved emotional well-being. For some residents, being able to connect with their family more often has reduced the need for calming PRN medication, especially during the late afternoons when anxiety levels tend to be higher.
From Apprehension to Enthusiasm
When we first introduced Loopeli, a few staff were hesitant, thinking it might just be another tech gimmick. But it didn’t take long for them to see how much easier it made their day-to-day work. They now see it as a tool, and we have since purchased extra tablets so more residents can benefit.
Supporting Our CQC Reporting
Loopeli has also given me confidence as a manager when completing CQC’s annual provider information return (PIR) especially question 2.7, 2.7a and 2.13 in the PIR, which involves Communication preferences and Access to Information Standard (AIS)
The Bigger Picture
At the heart of it all, Loopeli has opened new ways for our residents to stay connected to the people they love. Whether it is helping with doctor’s visits, supporting important care decisions, or simply letting a resident see their grandchild on the other side of the world, it’s a service that has made a big difference in our residents’ lives.
We’re proud to have been the first to try Loopeli, and we can confidently say it’s been a success. I would encourage any care home to consider it—it’s simple, effective, and makes a positive impact. I see many other ways Loopeli can help meet the growing demand for care, especially in home care services.
Peter Granstrom
RGM Windlesham Manor.
