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CQC Takes Action Against Humberside Care Home Provider And Its Manager

The provider and former manager of a care home in Hull, East Yorkshire have had their registration cancelled by the Care Quality Commission (CQC) in order to protect the safety and welfare of people in their care.

CQC’s decision to cancel the registration of S & M Care Homes Ltd who operated the Pink Panther Care Home in Hull, and the home’s former manager, Mrs Val Neal means that neither party can legally provide care services at that location. 

Inspectors took this action after they identified serious concerns about the quality of care and subsequent risks to people living at the home.

CQC inspectors visited the home in January 2015, and again in July 2015, and found that S & M Care Homes Ltd had failed to ensure that people living at the home were safe and properly cared for. Concerns were identified in relation to risk management, medicines management, low staffing levels and a failure to provide person centred care.

Full reports detailing the findings of the inspections have been published on the CQC’s website at http://www.cqc.org.uk/location/1-145296667

The reports identify a number of areas of concern, including:

• Inspectors observed that people were being assisted to get out of bed before the times listed in their care plans and were not being offered drinks or the opportunity to return to bed.

• Risk management in the home was poor, inspectors found that some people had suffered injuries that were not investigated to mitigate further risks.

• People were not being given their medication as prescribed and some required medicines had run out of stock.

• Inspectors could not be assured that people were being protected against unsafe care and treatment because records were not being reviewed when people’s needs changed.

• Inspectors found many incidents were people were not always being given person centred care and when people raised concerns little or no action had been taken to address them.

CQC has worked closely with Kingston-upon-Hull City Council and local commissioners to ensure the safety and welfare of the people living at the home and the safe relocation of all residents to alternative accommodation. The building is now empty.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care at CQC, said:

“People are entitled to services which provide safe, effective, compassionate and high quality care. The failings we witnessed at the Pink Panther care home were completely unacceptable.

“The provider and manager were placing people at significant risk of receiving inappropriate or unsafe care and made no attempt to address the issues we identified. For this reason we had no option but to cancel the registration.”

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